Privacy Policy

1. Introduction

Welcome to BuyGlassOnline.eu.

BUY GLASS ONLINE SC GAUCI (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, purchase products, contact us, or otherwise interact with our services.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for the processing of your personal data is:

BUY GLASS ONLINE SC GAUCI
VAT Number (Partita IVA): 05479280751
Email: info@buyglassonline.eu
PEC Email: buyglassonline@pec.it
Website: www.buyglassonline.eu

For the purposes of GDPR, BUY GLASS ONLINE SC GAUCI acts as the Data Controller of the personal information collected through this website.

3. Information We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly

When placing an order, creating an account, or contacting us, we may collect:

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Company name
  • VAT number
  • Order details
  • Communications and enquiries
  • Any information voluntarily provided by you

Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage information
  • Referring website information
  • Cookies and tracking data

4. How We Use Your Personal Data

We may use your personal data for the following purposes:

  • Processing and fulfilling customer orders
  • Delivering purchased products
  • Managing customer accounts
  • Responding to enquiries and customer service requests
  • Processing payments
  • Sending order confirmations and delivery updates
  • Preventing fraud and maintaining website security
  • Improving website performance and user experience
  • Complying with legal and regulatory obligations
  • Sending marketing communications where permitted by law or where consent has been obtained

5. Legal Basis for Processing

We process personal data on one or more of the following legal bases:

Contractual Necessity

Processing is necessary to fulfil orders, provide products, and manage customer accounts.

Legal Obligation

Processing is necessary to comply with tax, accounting, consumer protection, and other legal obligations.

Legitimate Interests

Processing is necessary for our legitimate business interests, including:

  • Website administration
  • Fraud prevention
  • Customer support
  • Service improvement
  • Business operations

Consent

Where required by law, we will obtain your consent before sending marketing communications or placing non-essential cookies on your device.

6. Payment Processing

Payments made through our website may be processed by third-party payment service providers.

We do not store complete payment card details on our servers.

Payment providers process your personal data according to their own privacy policies and security procedures.

7. Sharing Your Information

We may share personal information with trusted third parties where necessary, including:

  • Payment service providers
  • Delivery and courier companies
  • Website hosting providers
  • IT and technical support providers
  • Professional advisers
  • Accountants and auditors
  • Government authorities and regulators where required by law

We do not sell, rent, or trade your personal data to third parties.

8. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place, including the use of approved contractual clauses or other lawful transfer mechanisms required under GDPR.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:

  • Order processing and fulfilment
  • Legal and regulatory compliance
  • Tax and accounting requirements
  • Resolution of disputes
  • Enforcement of agreements

Certain financial and transaction records may be retained for periods required under applicable law.

10. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of Access

You may request a copy of the personal data we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete information.

Right to Erasure

You may request deletion of your personal data where legally permitted.

Right to Restrict Processing

You may request that processing be restricted under certain circumstances.

Right to Data Portability

You may request transfer of your personal data to another provider where technically feasible.

Right to Object

You may object to certain processing activities, including direct marketing.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact us using the details provided below.

11. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Ensure proper website functionality
  • Remember user preferences
  • Improve website performance
  • Analyse website traffic
  • Support marketing and advertising activities

Where required by law, we will request your consent before placing non-essential cookies on your device.

You may manage cookies through your browser settings and any cookie consent tools provided on our website.

12. Security

We implement appropriate technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we strive to protect your personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of external websites. Users should review the privacy policies of any third-party websites they visit.

14. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal data from children. If we become aware that personal data has been collected from a child without appropriate consent, we will take steps to remove such information.

15. Complaints

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the relevant supervisory authority responsible for data protection matters.

We encourage you to contact us first so that we can attempt to resolve any concerns directly.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised “Last Updated” date.

We encourage users to review this Privacy Policy periodically.

17. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

BUY GLASS ONLINE SC GAUCI
VAT Number (Partita IVA): 05479280751
Email: info@buyglassonline.eu
PEC Email: buyglassonline@pec.it
Website: BuyGlassOnline.eu

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Buy Glass Online is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.buyglassonline.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:
  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:
  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Buy Glass Online is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at: info@buyglassonline.eu We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
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